Terms & Conditions
TERMS & CONDITIONS
Effective Date: 23 October 2026
Website: www.drinkwello.in
Brand: Wello — Wellness in Every Sip
Operated by: Manayaa Foods
1. Introduction
Welcome to Wello. These Terms & Conditions govern your access to and use of our website, www.drinkwello.in, and the purchase of our tea products and botanical infusions.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Wello is a premium tea and wellness beverage brand operated by Manayaa Foods, India.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you are placing an order on behalf of another person, you confirm that you have the necessary authority to do so.
3. Products and Descriptions
Wello offers a curated collection of premium teas, botanical infusions, and related products.
We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, weights, and other information displayed on our website are accurate.
However:
Product images are illustrative and may differ slightly from the actual product in colour or appearance.
Natural ingredients may vary slightly in colour, aroma, and texture between batches.
Ingredients and product information displayed on the product page or packaging should be reviewed before consumption.
Product availability may change without prior notice.
Please contact us if you require clarification about a product before placing an order.
4. Health and Wellness Disclaimer
Wello products are intended to be enjoyed as beverages as part of a balanced lifestyle.
Any wellness-related information provided on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorised and legally permitted.
We do not guarantee specific results relating to weight loss, skin appearance, sleep, digestion, or other health outcomes. Individual experiences may vary.
Customers with allergies, medical conditions, or dietary restrictions should review the ingredients carefully and consult a qualified healthcare professional when appropriate.
5. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.
We aim to ensure that prices, applicable taxes, shipping charges, discounts, and promotional offers are displayed accurately before checkout.
Payment methods may include prepaid online payments and Cash on Delivery (COD), where available.
Online payments are processed through authorised third-party payment service providers. Wello does not intentionally store customers' complete payment card details.
An order is considered confirmed when the website or our authorised communication channel provides an order confirmation, subject to verification where necessary.
If a genuine pricing, inventory, or technical error affects an order, we will contact the customer to resolve the issue in accordance with applicable law.
6. Order Acceptance and Cancellation
Submitting an order constitutes a request to purchase the selected products.
We reserve the right to decline or cancel an order for legitimate reasons, including stock unavailability, suspected fraudulent activity, inaccurate pricing, or delivery restrictions.
If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our Refund and Cancellation Policy.
Customers wishing to cancel an order should contact us as soon as possible using the contact details provided on our website.
Cancellation may not be possible once an order has been dispatched.
Nothing in this section limits any rights available to consumers under applicable law.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes communicated on our website or at checkout.
Delivery times may vary depending on the destination, courier availability, weather, operational conditions, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery details and a reachable contact number.
Additional delivery attempts, address corrections, or other delivery-related arrangements may be subject to courier or service-provider limitations.
If an order is delayed, lost, damaged, or incorrectly delivered, please contact us so that we can investigate and assist.
For further information, please refer to our Shipping Policy.
8. Returns, Replacements and Refunds
We want our customers to have a satisfactory shopping experience.
Because tea and botanical infusions are consumable products, returns may be restricted for opened, used, or unsealed products for hygiene and food-safety reasons, subject to applicable law.
If you receive a damaged, defective, incorrect, expired, or materially different product, please contact us promptly and provide your order details and supporting photographs where reasonably possible.
Each request will be reviewed in accordance with our published Return and Refund Policy and applicable law.
Where a replacement or refund is approved, we will communicate the applicable process and expected timeframe.
Nothing in this section excludes any consumer remedy that cannot legally be excluded.
9. Promotions, Discounts and Offers
Promotional offers, coupon codes, bundles, and discounts may be subject to specific terms, eligibility requirements, validity periods, and product availability.
Unless explicitly stated otherwise:
Offers cannot be exchanged for cash.
Expired or invalid coupon codes cannot be applied.
Promotional benefits are subject to the conditions displayed at the time of the offer.
Any material conditions applicable to an offer will be communicated to customers before purchase.
10. Customer Responsibilities
When using our website, you agree to:
Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Avoid fraudulent purchases, payment abuse, or misuse of promotional offers.
Refrain from attempting to disrupt, damage, or gain unauthorised access to the website.
Respect the intellectual property rights of Wello and other parties.
We may take appropriate action where misuse or unlawful activity is identified, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the Wello name, logo, brand identity, website content, product descriptions, photographs, graphics, and other original materials are owned by or lawfully licensed to Manayaa Foods or the relevant rights holder.
You may not copy, reproduce, distribute, modify, or commercially exploit these materials without prior written permission, except where permitted by law.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, courier providers, analytics tools, and social media platforms.
These services may operate under their own terms and privacy policies. Wello is not responsible for the independent policies or practices of third parties, except to the extent required by applicable law.
13. Website Availability
We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.
Maintenance, technical issues, internet disruptions, or other circumstances may temporarily affect access.
We will take reasonable steps to address operational issues when they arise.
14. Limitation of Liability
To the extent permitted by applicable law, Wello shall not be liable for losses arising from improper storage, misuse, or consumption of products contrary to the applicable product instructions.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.
15. Privacy and Personal Information
We collect and use personal information as described in our Privacy Policy.
Customer information may be used to process orders, arrange delivery, provide customer support, manage payments, prevent fraud, and meet applicable legal obligations.
Please review our
Privacy Policy for details about the information collected, how it is used, and the rights available to you.
16. Grievance Redressal
For questions, complaints, or concerns regarding products, orders, payments, or these Terms & Conditions, please contact our customer support team.
Business Name: Manayaa Foods
Brand: Wello
Website: www.drinkwello.in
Customer Support Email: [Insert official customer support email]